Billing & Refund Policy

All payments are processed by Polar, which acts as the merchant of record. Polar appears on your payment statement and is responsible for payment processing. Guildify does not directly store your payment card details.

Guildify offers Free, Premium, and Premium Plus plans. Paid plans renew automatically on a recurring cycle (monthly or annual, as selected at checkout) until cancelled.

Paid subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date.

Premium plans may include a free trial period. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription begins and you will be charged the plan price.

Expansion packs, AI credit packages, and similar one-time products are charged once at checkout and are generally non-refundable once delivered or consumed.

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals but does not provide a refund for the current billing period; you retain access until the period ends.

Refunds are evaluated case by case. We may offer a refund where required by law or where a purchase was made in error and remains unused. Digital goods that have been delivered or consumed are generally non-refundable.

Statutory rights: if you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right of withdrawal for certain digital purchases. This right may be waived once you begin using the digital content with your prior acknowledgment.

If you initiate a chargeback or payment dispute, we may suspend your subscription and related services while the dispute is resolved. Please contact support before initiating a dispute so we can try to resolve the issue first.

We may change prices with reasonable notice. Existing subscriptions continue at their current price until the end of the current period, after which the new price applies, subject to any required notice.

For billing questions or refund requests, contact [email protected].